FREQUENTLY ASKED QUESTIONS
Payment and Shipping
We take most major payment cards as well as Paypal.
Offline Payments
If you would prefer to make a payment straight to our bank rather than using the online payment system, please follow the checkout system to the payment area and you will see the Manual Payment option.
All details regarding manual payments will be found here, including details for overseas payments. All payments should be made in GBP with any currency costs paid in advance by the buyer.
Rest assured that your details are safe as we use secure servers which comply fully with data protection regulations.
We ship all over the world & the delivery charges will be applied at the checkout:
UK Mainland
Free of charge for all orders providing they fit through a letterbox.. Small bulky item postage is advised at checkout.
UK Offshore & Europe will be charged by weight of parcel. Postage is advised at checkout.
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Rest of the world will be charged by weight of parcel. Postage is advised at checkout.
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If you need to know in advance, please send a message for a delivery quote for these areas before placing your order.
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Signed for packages on request and will be charged extra so please obtain a quote beforehand.​
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Taxes and Duties
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Mounts Bay Crafts is not registered for VAT.
All local import duty and associated costs are also the responsibility of the buyer.
Colour Representation
We do our best to ensure that the colour you see on the screen is a true match to the actual item. Our equipment is calibrated to try to achieve this. However all colour monitors are different so there might be slight variations which are out of our control.
News
From time to time we introduce new colours and designs. If you would like to be kept informed then please follow Mounts Bay Crafts on Facebook see shop link below.
Where Can I Buy Mounts Bay Crafts
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This is essentially an online store so follow these links
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Ebay Shop MountsBayCrafts
Facebook Shop MountsBayCrafts.com
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​& of course this website, head over to the Shop
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RETURNS
​If for any reason you feel that the item is faulty please get in touch by email in the first instance with details of the order and a photograph of the problem to​
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we will of course do our best to sort out the problem and if faulty will refund you in full. Please note that soaps are a personal hygiene product and once opened cannot be returned for a refund.